Contact us

Customer Service Unit

If you need help or advice on your application, you should call our Customer Service Unit on +44 (0)871 334 4447, Monday to Friday, 08:30-18:00 (UK time). UK BT landline calls will cost no more than 9p per minute. The cost of calls from mobiles and other networks may vary. If you are calling from outside the UK and are experiencing problems using the 0871 number, you can also contact uson 0044 1242 222444 (international call rates apply). For an automated response with general information and guidance on the UKPASS procedures email enquiries@ukpass.ac.uk.

If you have hearing difficulties, you can call the Text Relay service on 18001 0871 334 4447 from within the UK, or on +44 151 494 1260 (text phone) from outside the UK. You will need to ask the operator to dial 0871 334 4447.

Please have your Personal ID ready so we can find your records quickly. If our lines are busy, you will be put in a queue and a message service will ask you if you would like to hold or call back later.postgraduate students

You can also write to us at Customer Service Unit, UKPASS, PO Box 28, Cheltenham GL52 3LZ.

Online application

You apply using the online application service. The system provides detailed screen help text to assist you in making your application.

Technical enquiries

email: servicedesk@ukpass.ac.uk

Statistics enquiries

email: stats@ucas.ac.uk

Publications

Publications are available from our Publication Services Team or online at www.ucasbooks.com.

fax: +44 (0) 1242 544960

email: publicationservices@ucas.ac.uk

Website maintenance

If you experience a technical fault or encounter what you believe may be incorrect content while using the UKPASS website please notify us by email at website@ucas.ac.uk. If you have an enquiry about your individual application please email enquiries@ukpass.ac.uk.


Online advertising

Advertising on the UKPASS website can be arranged through UCAS media online at www.ucasmedia.com.

email: ucasmedia@ucas.ac.uk

Have you received excellent service from someone at UKPASS?

If you have received exceptional service from someone at UKPASS, we would like to hear from you.

We will make sure that your appreciation is passed on to the person you have mentioned. Your positive feedback will help us highlight these actions within UKPASS and turn exceptional service into business as usual, giving all of our customers the service they deserve.

Please email your comments to employeeexcellenceawards@ucas.ac.uk including the following information.

  • Name of UKPASS employee
  • Brief description of the service received
  • Your name
  • Your email address
  • Personal ID number (if applicable)
  • University code (if applicable)

Thank you for taking the time to let us know.

Complaints

Should you have any need to complain about our service or procedures, please follow our complaints procedures.

Your views

UCAS welcomes your feedback on the wide range of products and services provided, including UKPASS. You can email your comments to feedback@ucas.ac.uk, letting us know which product or service you are referring to. This email address is for your views and comments - you will not receive a response to your email.

Our address

Rosehill
New Barn Lane
Cheltenham
Gloucestershire
GL52 3LZ

Company registration

UKPASS is a service provided and operated by the Universities and Colleges Admissions Service (UCAS).
Registered office: Rosehill, New Barn Lane, Cheltenham, Gloucestershire, GL52 3LZ
UCAS is a company limited by guarantee registered in England and Wales number 2839815
Registered charity number in England and Wales 1024741
Registered charity number in Scotland SC038598
VAT registration number GB 618 2306 57